Customer Service-Privacy

Pepper Tree Connection strives to provide its cutomers with quality handcrafted products. We make every effort to meet your high standards for quality products, reliable shipping and exceptional customer service. If you should experience a problem, question or concern regarding your purchase, please contact us immediately.

- We provide a 14 day money back guarantee.
- We do not refund any shipping fees, insurance fees or other taxes or duties charged.
- Any items broken during shipment will be replaced after we receive the original piece back. In
the case of a broken product, we will pay return and replacement shipping.
- You must contact us first, BEFORE returning the product.
- A note MUST be included stating the reason for the return.

We respect the privacy needs of our customer.
We do not sell, rent or exchange the names or email addresses of our customers. We do not participate in bulk email solicitations ("Spam").
We will use your email address only to contact you if we have questions about your order, or to provide you with information about new products or upcoming shows.
We will never sell or rent your name, email address, physical address or any other identifying information that you give us to any third party..

Pepper Tree Connection uses PayPal to protect your ordering information as it comes to us via the internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted.